Return & Exchange
1. Return & Exchange Eligibility
- Time Frame: Customers can request a return or exchange within 7 days of receiving the product.
- Condition: Items must be unused, undamaged, and in their original packaging with all tags attached.
- Eligible Items: Only jewelry products that are in unused and sellable condition are eligible for returns/exchanges. Custom or personalized jewelry may not be eligible unless damaged or defective.
2. Return & Exchange Process
- Step 1: Customers should contact our customer service within the specified time frame via email, phone, or the contact form on our website, providing order details and reason for return.
- Step 2: Once approved, customers will receive a Return Authorization (RA) number and instructions on how to send the item back.
- Step 3: Customers must pack the jewelry securely in its original packaging or a suitable alternative to prevent damage during transit.
- Step 4: Ship the product to the address provided, using a trackable shipping method. Customers are responsible for return shipping costs unless the product is faulty or incorrect.
3. Inspection & Approval
- Upon receipt, the returned item will be inspected within 2-3 business days.
- If the item meets the return criteria, we will process the refund or exchange as per the customer’s request.
4. Refund & Exchange Policy
- Refunds: Refunds will be processed to the original payment method within 7-10 business days of receiving the returned product. Please note, shipping charges are non-refundable unless the return is due to our error.
- Exchanges: If you wish to exchange for a different product or style, please specify during the return request. The new product will be shipped after the original item is received and inspected.
5. Damaged or Wrong Items
- If you receive a defective, damaged, or incorrect item, contact us immediately with photos. We will arrange for a replacement or full refund with no additional shipping costs.
6. Non-Returnable Items
- Items that have been worn, altered, or damaged after receipt.
- Customized or personalized jewelry unless defective.
- Sale, clearance, or discounted items (unless defective).